Top 10 Benefits of Using Chatbots in Your Business

Chatbots are on the rise, and for good reason, too. According to studies, 29% of customer service positions could be automated through chatbots, leading to $23 billion in savings for U.S. businesses. Comparing these savings with customer satisfaction levels, it is interesting to note that… read more

Top Lightweight CRMs For Small Businesses

Customer relationship management software (CRM) is integral to customer service and sales teams. It is an excellent resource for managing leads, visualizing sales, and simplifying deal processes all on one interface, ensuring customer data is efficiently used to drive sales. However, for small businesses and… read more

Using CRM to Foster an Emotional Bond With Your Customers

Every entrepreneur wants to scale their business by automating as many tasks as possible while also giving each customer that magical personal touch throughout their buying journey to create a memorable brand experience. Inspiring an emotional connection with consumers, B2B or B2C, has always been… read more

Crozdesk Review: Bpm’online CRM suite

Introduction to Bpm’online’s CRM suite Keeping control of your organisations customer relationships becomes increasingly challenging as your number of customers grows. Especially mid-sized and quickly growing businesses are often losing out on sales opportunities due to a lack of oversight over their various channels. Bpm’online… read more

The go-to sales and prospecting tool: KiteDesk

Finding a single lead generation and outreach tool can be difficult, especially one which your sales team actually enjoys using, and doesn’t require a PhD to setup. KiteDesk could be the answer. The KiteDesk suite includes two products that combine the most crucial aspects of… read more

Online marketing: essential software for marketers

Marketing is hard. In 2016 it’s really hard – graduates be warned. Gone are the days of mood boards and long, boozy lunches. The advent of the internet and online marketing has changed the industry we work in. Marketers need to be part artist, part scientist,… read more

Factors to Consider when Choosing Customer Support Software

We all know how important customer service is. 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service in a 2011 American Express Survey. Customer support software can help you streamline your business processes and improve… read more

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