Chatbots are on the rise, and for good reason, too. According to studies, 29% of customer service positions could be automated through chatbots, leading to $23 billion in savings for U.S. businesses. Comparing these savings with customer satisfaction levels, it is interesting to note that… read more
Top Lightweight CRMs For Small Businesses
Customer relationship management software (CRM) is integral to customer service and sales teams. It is an excellent resource for managing leads, visualizing sales, and simplifying deal processes all on one interface, ensuring customer data is efficiently used to drive sales. However, for small businesses and… read more
Using CRM to Foster an Emotional Bond With Your Customers
Every entrepreneur wants to scale their business by automating as many tasks as possible while also giving each customer that magical personal touch throughout their buying journey to create a memorable brand experience. Inspiring an emotional connection with consumers, B2B or B2C, has always been… read more
9 Questions You Must Ask Before Buying CRM Software
You’ve been lobbying to your VPs and directors for over a year, you’ve finally convinced your boss to back you up in your ‘quest for CRM software’, and now you’ve been given the go-ahead. Bravo. I recommend you take a nice long look at a… read more
Crozdesk Review: Bpm’online CRM suite
Introduction to Bpm’online’s CRM suite Keeping control of your organisations customer relationships becomes increasingly challenging as your number of customers grows. Especially mid-sized and quickly growing businesses are often losing out on sales opportunities due to a lack of oversight over their various channels. Bpm’online… read more
The go-to sales and prospecting tool: KiteDesk
Finding a single lead generation and outreach tool can be difficult, especially one which your sales team actually enjoys using, and doesn’t require a PhD to setup. KiteDesk could be the answer. The KiteDesk suite includes two products that combine the most crucial aspects of… read more
Online marketing: essential software for marketers
Marketing is hard. In 2016 it’s really hard – graduates be warned. Gone are the days of mood boards and long, boozy lunches. The advent of the internet and online marketing has changed the industry we work in. Marketers need to be part artist, part scientist,… read more
Factors to Consider when Choosing Customer Support Software
We all know how important customer service is. 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service in a 2011 American Express Survey. Customer support software can help you streamline your business processes and improve… read more
All-in-one customer support software – Vision Helpdesk: Crozdesk App of the Week
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more
Efficient CRM for Small Businesses with Highrise: Crozdesk App of the Week
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more