Customer relationship management software (CRM) is integral to customer service and sales teams. It is an excellent resource for managing leads, visualizing sales, and simplifying deal processes all on one interface, ensuring customer data is efficiently used to drive sales. However, for small businesses and… read more
What is CRM Software?
This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication channels, identify and nurture high quality leads, automate follow-ups with clients, build customer loyalty, generate and analyze reports, and make sales forecasts. Most CRM systems come with an Application Programming Interface (API), which allows for seamless collaboration between sales, marketing, and other departments within an organization. CRM with mobile access allows salespeople to view and share customer interaction history on the go, making it easier for them to resolve time-sensitive matters.
CRM Software on Crozdesk
Using CRM to Foster an Emotional Bond With Your Customers
Every entrepreneur wants to scale their business by automating as many tasks as possible while also giving each customer that magical personal touch throughout their buying journey to create a memorable brand experience. Inspiring an emotional connection with consumers, B2B or B2C, has always been… read more
9 Questions You Must Ask Before Buying CRM Software
You’ve been lobbying to your VPs and directors for over a year, you’ve finally convinced your boss to back you up in your ‘quest for CRM software’, and now you’ve been given the go-ahead. Bravo. I recommend you take a nice long look at a… read more
Crozdesk Review: Bpm’online CRM suite
Introduction to Bpm’online’s CRM suite Keeping control of your organisations customer relationships becomes increasingly challenging as your number of customers grows. Especially mid-sized and quickly growing businesses are often losing out on sales opportunities due to a lack of oversight over their various channels. Bpm’online… read more
The go-to sales and prospecting tool: KiteDesk
Finding a single lead generation and outreach tool can be difficult, especially one which your sales team actually enjoys using, and doesn’t require a PhD to setup. KiteDesk could be the answer. The KiteDesk suite includes two products that combine the most crucial aspects of… read more
Online marketing: essential software for marketers
Marketing is hard. In 2016 it’s really hard – graduates be warned. Gone are the days of mood boards and long, boozy lunches. The advent of the internet and online marketing has changed the industry we work in. Marketers need to be part artist, part scientist,… read more
Efficient CRM for Small Businesses with Highrise: Crozdesk App of the Week
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more
29 Traction Tools to reach the Next Level
Do I need Traction Tools? Building a great company is hard. You can have a brilliant idea but without good execution and a solid customer acquisition plan it will never take off – this is how traction tools come into play. Most startups fail because… read more