Chatbots are on the rise, and for good reason, too. According to studies, 29% of customer service positions could be automated through chatbots, leading to $23 billion in savings for U.S. businesses. Comparing these savings with customer satisfaction levels, it is interesting to note that… read more
What is Customer Chat Software?
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting the customer service agent handle multiple chats at a time. Businesses save time and money on customer support, while customers benefit from round-the-clock support, and an ability to keep the transcript of the conversation for future reference. Advanced features include the ability to chat with multiple visitors, video chatting, viewing remote screens and mouse movements, file sharing, and feedback analysis.
Customer Chat Software on Crozdesk
Factors to Consider when Choosing Customer Support Software
We all know how important customer service is. 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service in a 2011 American Express Survey. Customer support software can help you streamline your business processes and improve… read more
WhosOn – High-performance Live Chat Software: Crozdesk App of the Week
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more
LiveAgent – Live Chat and Help Desk Software
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more
29 Traction Tools to reach the Next Level
Do I need Traction Tools? Building a great company is hard. You can have a brilliant idea but without good execution and a solid customer acquisition plan it will never take off – this is how traction tools come into play. Most startups fail because… read more