What is Customer Chat Software?

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting the customer service agent handle multiple chats at a time. Businesses save time and money on customer support, while customers benefit from round-the-clock support, and an ability to keep the transcript of the conversation for future reference. Advanced features include the ability to chat with multiple visitors, video chatting, viewing remote screens and mouse movements, file sharing, and feedback analysis.

Customer Chat Software on Crozdesk

Factors to Consider when Choosing Customer Support Software

We all know how important customer service is. 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service in a 2011 American Express Survey. Customer support software can help you streamline your business processes and improve… read more

LiveAgent – Live Chat and Help Desk Software

Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more

29 Traction Tools to reach the Next Level

Do I need Traction Tools? Building a great company is hard. You can have a brilliant idea but without good execution and a solid customer acquisition plan it will never take off – this is how traction tools come into play. Most startups fail because… read more

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