Introduction to Bpm’online’s CRM suite Keeping control of your organisations customer relationships becomes increasingly challenging as your number of customers grows. Especially mid-sized and quickly growing businesses are often losing out on sales opportunities due to a lack of oversight over their various channels. Bpm’online… read more
What is Support & Helpdesk Software?
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide better service. Some products come with the ‘knowledge base’ feature that lets you identify common customer queries, so you can create guide articles for customers to find answers to their queries themselves. Support & helpdesk software usually offers multi channel support, automated ticket management, reports and analysis on client satisfaction, and a dashboard that lets you view important customer data at once.
Support & Helpdesk Software on Crozdesk
Factors to Consider when Choosing Customer Support Software
We all know how important customer service is. 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service in a 2011 American Express Survey. Customer support software can help you streamline your business processes and improve… read more
All-in-one customer support software – Vision Helpdesk: Crozdesk App of the Week
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more
LiveAgent – Live Chat and Help Desk Software
Each week we feature an app that has caught the attention of the Crozdesk community. We look for exciting features that make our lives easier, apps that take a radical approach to existing problems or a service that has everyone talking about it. In other… read more
Up And Coming Web Applications You Probably Haven’t Heard of Yet
We prepared you a web application list to keep on eye on. They are not big for now but they have all the potential to the next big thing everyone will be talking about in the near future! CircuPress Target: Bloggers, Influencers, Startups Use: Newsletters,… read more